Shipping Policy

INTERNATIONAL SHIPPING

We currently deliver to over 40 Worldwide destinations excluding India due to lengthy shipping processes.

All International Orders are sent via a standard tracked delivery service (Including UK, USA, Canada & Australia) and our courier partners aim to deliver your order within 7-10 working days. 

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched on Saturday or Sunday.

However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our support team.

Pakistan SHIPPING

Orders will be processed within 3-5 working days and shipped out as standard delivery in Pakistan (TCS, DHL, M&P). Please ensure to check the dispatch information in the product page, as some of our products have different dispatch dates.

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched on Saturday or Sunday. 

CURRENCY/CHARGES

All purchases will be made in USD ($) and International credit card providers or banks will determine the exchange rate as required.

TRACKING YOUR DELIVERY

You can track your order at any time by logging into the 'My Account' section of the site, selecting order history and clicking on the appropriate order.

Please click on the tracking link which will take you to our courier's website where you can find out the status of your order. 

Your order's tracking number is also stated in your order confirmation email.

PROBLEMS WITH DELIVERY

If you are not in when our partner courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.

To arrange a more convenient re delivery day, please follow the instructions on the card left by the courier.

If you encounter any other problems with your delivery i.e. our partner courier has marked the order as delivered, but you have not received the order. Email our support team within 7 working days. Failing to do so, may result in the claim being rejected by our courier partners. S&F ˈfaSHən cannot be held responsible, if a claim/investigation is rejected by our courier partners in this case.

LOST/DAMAGED PARCELS

In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us within 7 working days for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners and S&F ˈfaSHən cannot be held responsible for parcels that have been lost/damaged in transit.

WORKING DAYS

A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.